he55 Privacy Policy

We collect various types of information when you create an account and use the services on he55. The details are listed below:

1.1 Registration and Account Information

When you register on he55, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Username and password (stored in encrypted form)
• Residential address and postal code

1.2 Identity Verification Information

To ensure secure transactions and responsible gaming, we may in some cases request identity verification documents. These may include:

• National ID (NID) or a copy of passport
• Mobile number linked to bKash / Nagad / Rocket account
• Bank account details (if applicable)

1.3 Transaction and Financial Information

Transaction details are recorded automatically at the time of deposit and withdrawal, such as the deposit amount, method (bKash, Nagad, Rocket), date, and time.

1.4 Device and Technical Information

When you use our site, the following information may be collected automatically:

• IP address and geographic location (up to country level)
• Device type (mobile, tablet, desktop)
• Browser type and version
• Operating system
• Date, time, and usage pattern of site visits
• Referral URL (the site you came from)

1.5 Gaming Activity Information

We record your gaming history, bet amounts, win/loss records, and time spent on the platform. This information is used for responsible gaming monitoring and improving service quality.

he55 uses the collected information for the following legitimate purposes:

2.1 Account Management

We use your registration information to create, verify, and maintain your account. This information is essential for ensuring login security and preventing unauthorized access to your account.

2.2 Payment Processing

Financial information is used to carry out secure transactions via bKash, Nagad, and Rocket. Every transaction, with a minimum deposit of ৳200 and minimum withdrawal of ৳1,000, is processed securely.

2.3 Service Quality Improvement

We analyze user experience to improve the functionality and convenience of the platform. This information helps provide a customized experience based on your preferences.

2.4 Fraud Prevention and Security

Information is analyzed to ensure the security of the platform and to detect and prevent any kind of fraudulent activity.

2.5 Legal Compliance

We retain necessary information to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

2.6 Customer Support

Our 24/7 live chat support team can access account information to resolve your issues quickly. This information is accessed solely for support purposes.

2.7 Promotional Communications

With your consent, we may notify you about new bonuses, tournaments, and special offers. You may opt out of these communications at any time.

he55 uses the most up-to-date security technology to protect your privacy. Our security measures are described in detail below:

3.1 SSL Encryption

All data transmissions on our platform are secured through SSL (Secure Sockets Layer) encryption. This means your login information, payment data, and personal details are transmitted completely securely.

3.2 Password Protection

Your password is never stored in a directly readable form. Passwords are kept secure using industry-standard hashing algorithms.

3.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period in accordance with legal obligations and the need to maintain financial records.

3.4 Access Control

Only authorized personnel have access to the information required for their specific roles. All access is logged and audited regularly.

3.5 Response to a Data Breach

In the event of a data breach, we will promptly notify affected users and take the necessary remedial steps.

The he55 website uses cookies and similar technologies. In this section we explain transparently how cookies are used.

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help the website remember your preferences and provide a better experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: Help us understand which parts of the site receive the most traffic and where issues exist.
• Functionality Cookies: Remember your language preference, display settings, and similar choices.
• Analytical Cookies: Analyze site usage patterns to help improve the service.

4.3 Managing Cookies

You can disable cookies at any time from your browser settings. However, please note that disabling certain essential cookies may cause some features of the site to stop working properly.

he55 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Payment Service Providers

Financial information required to process transactions via bKash, Nagad, and Rocket is shared with these payment gateways. These service providers follow their own strict privacy policies.

5.2 Game Software Providers

Game providers such as PG Soft, Pragmatic Play, JILI, and Spribe may process certain session data to ensure fair play. This data is minimal and relates only to the gaming session.

5.3 Legal Requirements

In the case of a court order or legal obligation, necessary information may be provided to the relevant authorities.

5.4 Business Transfer

If he55 undergoes a business restructuring or acquisition, user information may be transferred to the relevant successor entity. In such cases, we will notify users in advance.

5.5 With Consent

Information may be shared for any other purpose with your explicit consent.

he55 believes you should have full control over your own information. Your rights are detailed below:

6.1 Right to Access Information

You may request at any time to know what information we hold about you. We will present that information to you within a reasonable time.

6.2 Right to Correct Information

If any of your information is incorrect or needs to be updated, you may contact us to request a correction.

6.3 Request to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations and financial record-keeping requirements.

6.4 Objection to Processing

You may object to marketing communications or certain types of data processing. We take such requests seriously.

6.5 Data Portability

You may request your account information in a structured, machine-readable format.

To exercise any of the above rights, please contact us. Our support team is available 24/7 via live chat and ready to assist in Bengali.

he55 is firmly committed to protecting minors. Our platform is intended only for individuals aged 21 or above.

7.1 Age Verification Process

We verify date of birth at the time of registration and for withdrawals. In suspicious cases, a national ID or other government-issued document may be requested.

7.2 Collection of Minors' Information Prohibited

We do not knowingly collect, store, or process the information of any minor. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

7.3 Guidance for Parents

Parents are advised to remain vigilant to ensure their children do not access online gaming platforms. Parental control software may be used.

he55 reserves the right to modify this privacy policy as needed. For any changes, we will follow the procedures below:

8.1 Notice of Changes

If important changes are made to the Privacy Policy, we will send a notification to your registered email or mobile number. You will be given sufficient time before the changes take effect.

8.2 Update Date

After each change, the "Last Updated" date at the top of this page will be updated. You can always check this date to know when the policy was last changed.

8.3 Use After Changes

If you continue using our platform after the updated policy is published, it will be assumed that you have agreed to the new terms. If you do not wish to, you may contact us to close your account.

Financial transaction data is covered by the highest level of protection. he55 has put special measures in place to keep all payment information secure.

9.1 Payment Data Encryption

All transactions through bKash, Nagad, and Rocket are completed with end-to-end encryption. Your mobile banking PIN or password is never stored on our servers.

9.2 Transaction Records

Every deposit and withdrawal transaction is securely logged. These records are kept for dispute resolution and financial transparency. All transactions with a minimum deposit of ৳200 and withdrawal of ৳1,000 are protected.

9.3 Fraud Monitoring

Our system is continuously monitored to detect unusual transaction patterns. If suspicious activity is detected, we will take immediate steps to secure your account.

9.4 Withdrawal Confirmation

Withdrawals are generally processed within 1 hour. Identity verification is confirmed before each withdrawal to ensure that only the true account owner can withdraw funds.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team is ready to answer all your inquiries.

After receiving your privacy-related request, we will try to respond as quickly as possible. Complex requests may take some time to resolve, but we will always keep you informed.